What is the CBDfx Return Policy – CBDfx Help Center

Our Policy on Product Returns/Exchanges

60 Day Guarantee:

You may return unopened products (or items containing a reasonable amount of the unused product), in original packaging within 60 days from the date on which the order was placed for a refund of the purchase price.

Only unopened or minimally used items that are in the original packaging may be returned for a refund. If you have any questions about whether your opened product qualifies for a return or refund, please contact a customer service representative at Info@cbdfx.com, and we’ll be happy to help.

Return Policy:

You may return your unopened products in their original packaging within 60 days from the date of delivery to receive a full refund of your order—excluding shipping costs. You may also exchange your products for something else of equal or lesser value. If your item(s) have been opened and used we ask that you email our Customer Service team at Info@CBDfx.com for further details on your return.

To Return Your Items:

Please visit the link below and enter your order number and the email address used to place the order.

You can select the products you are returning to generate a Pre-Paid Return Label, which will include the return address.

https://returns.narvar.com/cbdfx/returns

Return Processing:
For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. If a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.

Damaged Items:
If you receive a damaged item, the issue must be reported to customer service within 24 hours of delivery. We only replace items if they are defective or damaged and exchanges are only for the exact item purchased—unless the item is no longer available.

If a defective item is returned and shows signs of being dropped or physically damaged there will be a 25% restocking fee applied.

Exchange Policy:
You may be able to expedite an exchange by placing a new order while your return is processing.

How to expedite your exchange...

Place your new order
Email the new invoice number to the customer service agent assigned to your
Once the unwanted item has returned to us, we will refund the item (excluding all shipping costs).

Special Note: Please confirm with your customer service agent before placing your new order.

WARRANTY INFO:

Disposable CBD Pens Warranty:
Please contact us within 14 days from the date your disposable vape pens were delivered to report a defective pen. Exchanges may only be made within 14 days of the package’s delivery.

Vape Kit Warranty:
Please contact us within 90 days of your vape kit’s delivery to report a defective CBD Vape Kit.

HOW TO REQUEST A RETURN/EXCHANGE/REFUND:

Go to “My Account” https://cbdfx.com/my-account/
Click “Order Return”
Select the product you would like to return
Answer the questions on the dropdown menu regarding why you are returning your product
Click “Next”
Choose how you would like to return your product
Review your return and click “Submit”
Follow the instructions to print your return label, pack up your product, and drop off your package.

Refunds

If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.

Refunds will be processed within 2 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.

Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.