We'd like to give you a few troubleshooting tips for you.
Start by blowing into the bottom of the pen right next to the charging port. This should create some additional airflow by helping to clear the air intake. You can now take a hard pull from the mouthpiece.
If it's still not working, you may need to apply heat, sometimes the oil can thicken, causing it to struggle, but if you apply heat in the area right below the oil window, where the coil is, it can help heat the oil and loosen it to allow it to come out easier.
You can try a hair dryer or car heater but don't apply an open flame on the pen. You want to heat the mouthpiece area to allow the oil to convert to liquid form.
These pens should be fully charged, but just in case of an issue with the battery, please use a micro USB to charge it for a couple of hours. You should see a white light turn on when you plug it in, and a white link blinks three times when you unplug it.
The best way to keep your vape from getting clogged is to keep it upright 100% of the time.
If you still have clogged or leaking pen issues after trying these tips, please call 1-888-991-7471 or email Info@CBDfx.com; we're happy to help!